General Support

Thank you for your business and choosing Brainstorm Creative Lab.

We are here to help with all your product support needs.

Download Information:

If you are having any issue with your download please email us at info@brainstormcl.com

License Agreement:

Make sure you read our license agreement

Product and General Support

Your products work with the Intel Mac?

Yes all of our products are compatible. If you are having an issue please contact us and we will send you an update.

Who can I contact about the product I just ordered?

Are you a customer and just need help. Just visit our dedicated support team so we can fully assist you.

Ordering Questions

I am having problems with the shopping cart. What should I do?

Please contact us so that we can resolve the problem right away.

Do you ship your products to any country?

Right now all products are downloadable. So there's no need to worry about shipping.

Do I have to be a member to purchase any of your products?

No. All products are available to the general public.

Downloading Questions

I can't unzip the files after download.

Make sure you have the latest updates on all your unzipping applications.

We recommend for mac: The Unarchiver

Windows: winrar

How long after my puchase is my download available before it expires?

All purchased products will be available to download to verified customers All Purchased product files are available for 5 days after purchase and extended. Our recomendation is backing up all files on DVD or any external drive after download

The link provided to get access to my download is not available. What should I do?

If the access information provided to receive your download after purchase is not available please send us a friendly email